Order Products

To place a product order (U.S. customers), please click the following link, complete the interactive order form and email to info@HansenDx.com or fax to 530-283-9364.

Order Services

To place an order for diagnostic tests, click the link below and complete the interactive order form. Print the form and ship to Hansen Dx, along with your sample and payment in full.

Terms and Conditions

Business Hours
Monday – Friday, 7am – 4pm (Pacific Time Zone)

Orders
Orders received during regular business hours will be processed in the order they are received, orders placed outside regular business hours, on weekends, or on holidays will be processed the next regular business day.

Back Orders
We've never had to backorder a product yet, but should it ever happen, the out-of-stock item will be placed on backorder and shipped as soon as it is available.

Custom Orders
Custom orders are prepared on a contract basis only. Please contact us for information.

Returns
Call for authorization prior to returning any item. Custom orders may not be returned.

Technical Assistance
Our staff is available to assist as needed.

Product Information
For information throughout the year on Hansen Dx products, please visit the Products section of our Website, subscribe to our Dx Newsletter, send an e-mail to info@HansenDx.com or call (530) 283-9377.

Ordering Procedures
When placing an order, please supply the appropriate customer and product information along with the quantity of items needed. 

Invoicing Terms
Net 30-days.

Shipping Procedures
Most items ship via FedEx on the same day the order was received, except where special certificates are required. Shipping fees are prepaid and added to the invoice, unless the recipient provides courier account information.

International Orders
International orders should include a copy of any necessary import permits or other documentation required for customs clearance. Payment of duties and taxes are the responsibility of the recipient.